Technical Support Engineer
Core
Resolve data protection issues and manage Cohesity clusters across on-premises and cloud environments.
Role type
Senior IC Technical Support Engineer (Data Protection)
Builds
Cohesity data security and management platform
Domain
Data security, backup, and management
Deliverable
client delivery
Required skills
Linux kernel debugging, storage virtualization, data protection concepts, hypervisor troubleshooting, cloud platform support, scripting (Python/Bash/PowerShell), performance analysis, remote file protocols (NFS/SMB)
Preferred skills
Distributed file systems, CentOS architecture, multi-threaded code debugging, AI tool usage
Technologies
Cohesity, VMware vSphere, Microsoft Hyper-V, Linux KVM, AWS, Azure, GCP, CentOS, Powershell, RESTful APIs, systemtap, tcpdump, ftrace, strace, wireshark, gdb, crash
Responsibilities
Deploy, maintain, and operate Cohesity clusters globally; debug backup issues on various hypervisors; write automation scripts for log capture and task execution; monitor cluster availability and performance; provide support for CLI cmdlets and APIs; lead feedback loops to product engineering teams
Seniority
Senior, hands-on IC