Physical Security Application Engineer
Core
Troubleshooting, installation, deployment, and support for physical security technology ecosystems including access control, video management, and visitor management platforms.
Role type
Mid-level IC physical security application engineer
Builds
Operational stability and deployment success for enterprise physical security systems
Domain
Physical security / Enterprise IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
physical security platform troubleshooting, access control system support, video management system support, visitor management system support, system testing and commissioning, ticket triage and management, vendor coordination, data management and audit reporting, documentation, stakeholder communication
Preferred skills
experience with Genetec, Avigilon, Avigilon Alta, Alert Media, or Envoy, installation support, trend analysis using operational metrics
Technologies
Genetec, Avigilon, Avigilon Alta, Alert Media, Envoy
Responsibilities
Triage and resolve physical security application issues across access control, CCTV/video management, and visitor management platforms; Support new site deployments, system expansions, and device additions; Perform quality assurance, system testing, and post-deployment validation; Maintain accurate system data, device records, and audit outputs; Monitor and manage incoming tickets while escalating complex issues; Coordinate with regional vendors to schedule services and validate deliverables; Identify recurring trends using ticket data and operational metrics; Provide technical support and basic training to the physical security team and end users; Document configurations, troubleshooting steps, and test results; Manage assigned work independently and drive issues to closure
Seniority
Mid-level, hands-on IC
