Insurance Counselor I (ROPS)
Core
Provides education and guidance to dialysis patients about health insurance options, financial assistance programs, and employment decisions to alleviate stress and reduce financial burden.
Role type
Patient-facing insurance counselor (hybrid field/office)
Builds
Patient education sessions and insurance status improvement plans
Domain
Healthcare (Dialysis) + Health Insurance
Deliverable
client delivery
Required skills
Medicare/Medicaid knowledge, commercial insurance plan expertise, bilingual communication (English/Spanish), patient advocacy, compliance adherence, MS Office proficiency
Preferred skills
Healthcare organization experience, clinical staff collaboration, motivational interviewing
Technologies
MS Word, Excel, PowerPoint, Outlook
Responsibilities
Conduct patient insurance education, identify opportunities to improve insurance status, provide information on financial assistance programs, act as liaison between patients and billing/corporate offices, complete insurance assessments, build relationships with field partners, provide monthly reporting and analysis on patient education metrics.
Seniority
Entry-level to Mid-level, hands-on client support