Designated Senior Technical Support Engineer

United Kingdom - Remote💼 Full-time🗓 2026-09-11 → 2026-09-25

Core

Deliver high-touch technical product support and resolve complex data protection issues for enterprise customers using Cohesity NetBackup Software and Flex Appliances.

Role type

Senior Technical Support Engineer (Data Protection)

Builds

Customer stability and performance for NetBackup estates

Domain

Enterprise Data Protection & Backup

Deliverable

client delivery

Required skills

Advanced troubleshooting methodologies, NetBackup Core and Appliance expertise, InfoScale knowledge, Enterprise networking concepts, Storage and Computer Security concepts, Operating Systems expertise, Cloud Platforms knowledge, Technical documentation, Customer communication

Preferred skills

Fluent Spanish or Portuguese, Experience with Veritas Alta product offerings, Training and mentoring capabilities

Technologies

NetBackup, Flex Appliances, InfoScale, Alta, Cloud Platforms, Enterprise Networking

Responsibilities

Reproduce customer environments for troubleshooting, Research and provide technical advisement/best practices, Contribute to Knowledge Management content, Provide feedback to improve product quality, Travel for customer site visits

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About Cohesity

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.