Clinical Services Manager (MCS)
Core
Ensure clinic safety readiness, coach staff on clinical competencies, and oversee clinical outcomes by addressing performance outliers.
Role type
Senior Clinical Services Manager (Nephrology)
Builds
Clinic operational safety and quality improvement programs
Domain
Healthcare / Nephrology / Dialysis
Deliverable
client delivery
Required skills
Clinical nursing or dietetics expertise, leadership of clinical teams, adult learning and coaching, root cause analysis, regulatory compliance knowledge, data analysis for clinical drivers
Preferred skills
CQI methodology, state/federal regulations knowledge, CPR certification, CNN or CSN certification
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Respond to adverse events and CMS surveys, conduct internal audits and safety snapshots, coach clinic teams on quality improvement plans, visit facilities to support struggling teams, analyze clinical outliers (hospitalizations) and remove performance barriers, collaborate with leadership on accountability
Seniority
Senior, hands-on IC with management duties