Service Operations - Production Support Engineer
Core
Production Support Engineer ensuring stability and performance of client-facing applications in Corporate Bank's Cash Management and Trade Finance domains.
Role type
Senior IC Production Support Engineer (Service Operations)
Builds
Client Access & Services applications for Payment Initiation, Account Services, and Client Centric Technology
Domain
Financial Services Technology / Corporate Banking
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
UNIX/Linux, Java J2EE, Python, PowerShell, SQL, Cloud (GCP), Site Reliability Engineering (SRE), Application Performance Monitoring (Geneos, Splunk, Grafana, New Relic), Control-M, Microservices, APIs, CI/CD, Kubernetes/OpenShift
Preferred skills
Agentic AI, RPA (Robotic Process Automation), ITIL practices, Global Transaction Banking experience
Technologies
GCP, Kubernetes, OpenShift, Control-M, Geneos, Splunk, Grafana, New Relic, Oracle, MSSQL
Responsibilities
Resolve technical and functional incidents in production; lead root cause analysis and post-mortems; implement automation to reduce manual intervention; monitor application health; partner with development teams on scalable solutions; enforce change and incident management policies; participate in business continuity tests.
Seniority
Associate (Entry to Mid-level)