Production Support Engineer, AVP
Core
Drive proactive continual improvement in the Corporate Bank Production environment by troubleshooting errors, automating manual work, and ensuring application stability for client access and services.
Role type
Senior IC Production Support Engineer (Financial Services)
Builds
Stable production environments for global transaction banking and client access services
Domain
Financial Services Technology / Global Transaction Banking
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux/Unix administration, Oracle/BigQuery/SQL database management, SWIFT MT and ISO 20022 messaging standards, ITRS Geneos monitoring, Splunk log analysis, IBM MQ and Apache Kafka troubleshooting, Oracle PL/SQL, Java application architecture support, ITIL Service Management processes
Preferred skills
Control-M workload automation, New Relic APM, global operations context, Level 2/3/4 incident management
Technologies
Linux, Oracle, BigQuery, SQL, ITRS Geneos, Splunk, IBM MQ, Apache Kafka, Control-M, New Relic, Remedy, Heat
Responsibilities
Troubleshoot and resolve production errors and conflicts; automate manual work and improve platform hygiene; perform technical analysis to remediate performance and resiliency issues; monitor service environment 24x7 via workbench; support incident and problem management adhering to ITIL; engage in SDLC to enhance production standards; execute BCP and component failure tests; maintain support documents and drive knowledge management
Seniority
Senior, hands-on IC with strategic improvement focus