Mobile Site Reliability Engineer - Assistant Vice President
Core
Senior escalation point for mobile and macOS platform stability, security, and performance across corporate and BYO devices.
Role type
Senior IC Site Reliability Engineer (End User Computing)
Builds
Secure, stable mobile and macOS platforms for bank employees
Domain
Banking / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Advanced platform support for managed Apple devices (macOS, iPhone, iPad), MDM (JAMF, Intune), incident response and resolution, ITIL change management, automation scripting (Python, PowerShell, Ansible), networking concepts (DNS, TCP, PAC files), observability development (Graph APIs)
Preferred skills
Apple SSO and Microsoft Entra ID identity concepts, ServiceNow, global enterprise support experience, SRE transformation leadership
Technologies
JAMF, Intune, Graph APIs, Python, PowerShell, Ansible, ServiceNow, macOS, iOS, Android
Responsibilities
Manage complex mobile and macOS production incidents as senior escalation point, plan and implement low-risk changes via ITIL process, develop monitoring solutions for proactive issue identification, ensure disaster recovery compliance and automate testing plans
Seniority
Senior, hands-on IC