Sales Service Representative
Core
Manage the complete order lifecycle for direct, distribution, consignment, and sample customers, acting as a key operational link between Inside Sales Representatives, Account Managers, and end customers to ensure accurate, timely fulfillment.
Role type
Senior IC Sales Service Representative (Order Management & Operations)
Builds
Order fulfillment, sample delivery, and global operational alignment for Altera's revenue goals
Domain
Semiconductor industry + Order Management/Supply Chain
Required skills
Order lifecycle management, ERP/CRM systems (SAP, Oracle, Salesforce), Power BI, MS Excel, stakeholder liaison, consignment management, sample operations coordination, NPI support, compliance documentation
Preferred skills
FPGA business experience, Mandarin/Cantonese fluency, supply chain/program management experience
Technologies
SAP, Oracle, Salesforce, Power BI, MS Office
Responsibilities
Manage order entry, changes, cancellations, returns, and credit/debit processing; Coordinate production and sample schedules with internal stakeholders and Subcons; Administer the Altera Samples Request Portal; Support design registration, pricing, and compliance documentation; Build and maintain Power BI dashboards and reports; Contribute to global projects related to order management and supply chain systems
Seniority
Mid-level, hands-on IC
