Global Technical Support - Lab Support New Grad
Core
Operate and maintain a global technical support lab to enable remote engineers to address customer needs in networking technologies.
Role type
Early-career lab support engineer
Builds
Lab test environments replicating customer network conditions for optical transport, packet OTN, and Ethernet switching
Domain
Telecommunications / Optical Networking
Deliverable
Infrastructure
Required skills
Fiber optic transport and switching equipment operations, Troubleshooting OTN/SONET/SDH and Carrier Ethernet, Layer 1/2/3 networking protocols, System configuration and maintenance, Inventory and asset management, Documentation and web tool administration
Preferred skills
Lab operations setup, Optical transport technology knowledge, Debugging tools usage, Scripting (TCL, Python, Bash), Test equipment operation (Spirent, Ixia, Exfo)
Technologies
Apache, SharePoint, VMWare ESXi, Windows 10, Sun/Oracle Linux, TCL, Python, Bash, Perl, REST APIs, Spirent, Ixia, Exfo, WireShark
Responsibilities
Deliver hands-on technical assistance to remote engineers, Maintain lab infrastructure and operational readiness, Execute inventory control and asset management, Configure and maintain virtual machines, Perform system upgrades and fiber manipulation, Configure and document lab test environments
Seniority
Entry-level (0-2 years experience)
