Business Analyst - Metrics & Reporting
Core
Operations Analyst supporting Broadcom's Mainframe Software Division by collecting, analyzing, and interpreting operational data to drive continuous improvement and operational excellence.
Role type
Operations Analyst (Metrics & Reporting)
Builds
Operational dashboards, KPI reports, and data-driven insights for business operations and licensing teams.
Domain
Software / Mainframe Operations / Business Operations
Deliverable
dashboards & analysis
Required skills
Advanced Excel or Google Sheets, Data analysis, Problem-solving, Data quality management, Root cause analysis, Project management
Preferred skills
Postgraduate coursework or Masters degree, Forecasting
Technologies
Excel, Google Sheets
Responsibilities
Collect and interpret operational data from multiple sources; Report on headcount targets and forecast headcount by organization; Monitor customer telemetry submissions and data integrity for licensing; Track operational execution against goals using KPIs; Contribute to dashboard enhancements and new metric development; Perform data clean-up and quality checks; Assist in root cause analysis for operational issues.
Seniority
Mid-level, hands-on IC
