Senior-level Technical Writer
Core
Lead a team to create, curate, and deliver accurate end-user technical documentation for high-tech IT products in an Agile environment.
Role type
Senior-level Technical Writer (Team Lead)
Builds
End-user technical documentation for Mainframe software products
Domain
Enterprise IT / Mainframe Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Project management, Content creation and management, Audience analysis, Content roadmap planning, UI/UX collaboration, Customer feedback integration, Team leadership and mentoring, Agile methodology participation, Technical research, Cross-functional stakeholder management
Preferred skills
Mainframe experience, Technical or engineering degree background
Technologies
Adobe Experience Manager, Github, Microsoft Office, Confluence, Acrolinx
Responsibilities
Lead a writing team and coordinate work assignments across multiple Agile teams; Define and advocate for multi-year content roadmaps; Partner with UX designers to embed intuitive content in user interfaces; Monitor and respond to customer feedback to improve content quality; Mentor teammates and help others manage work milestones; Represent the company at industry conferences and standards bodies.
Seniority
Senior, hands-on IC with team leadership responsibilities
