Senior Technical Writer
Core
Create clear, accurate, and user-focused product documentation and technical content experiences for customers to help them master the product.
Role type
Senior Technical Writer (SaaS/Enterprise Software)
Builds
User guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
Domain
Fintech / Investment Management Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, content design, structured authoring, topic-based writing, DITA, XML-structured authoring, CCMS platforms, Git/GitHub, Confluence, Zendesk, accessibility standards, localization practices
Preferred skills
AI content management workflows, Python/Kotlin/JavaScript code review, API documentation tools (Swagger, Postman, Insomnia), REST API understanding, front-end web development (HTML, CSS, JavaScript), Agile/Continuous Delivery practices
Technologies
Heretto, Swagger, Postman, Insomnia, Git, GitHub, Confluence, Zendesk, DITA, XML
Responsibilities
Create user guides, release notes, API reference, UI text, and in-app guidance; Collaborate with product and engineering teams to document new features; Develop content using structured authoring and topic-based writing paradigms; Follow and refine style guides and documentation processes; Support documentation priorities for assigned areas
Seniority
Senior, hands-on IC
