Customer Service Specialist (Healthcare)
Core
Plan and organize the delivery of dialysis products and services to customers, acting as the central link between the logistics chain and service delivery.
Role type
Customer Service Specialist (Healthcare Logistics)
Builds
Dialysis product delivery and service operations for patients, hospitals, pharmacies, and wholesalers.
Domain
Healthcare / Dialysis / Logistics
Deliverable
product features
Required skills
Planning and organization, Customer relationship management, Order processing, Invoice handling, Complaint resolution, SAP data management, Internal cross-functional collaboration
Preferred skills
SAP experience, Healthcare industry interest
Technologies
SAP, Microsoft Office
Responsibilities
Plan and organize the delivery of dialysis products and services; Maintain accurate customer data in SAP; Act as the central link between logistics and service delivery; Process orders and handle invoice requests; Support complaint handling; Collaborate with internal departments to ensure smooth service delivery.
Seniority
Junior to Mid-level, hands-on IC