Parts Sales Representative
Core
Support installed base customers and drive revenue growth for industrial packaging machine spare parts.
Role type
Parts Sales Representative
Builds
Spare parts sales and order fulfillment for packaging machinery
Domain
Industrial manufacturing / Packaging machinery
Required skills
Customer service, Inside sales, Technical aptitude, Commercial awareness, ERP/CRM proficiency, Supply chain knowledge, Order processing, Multitasking
Preferred skills
Manufacturing environment experience, Reading technical drawings, Additional languages (French)
Responsibilities
Serve as primary contact for customer inquiries via phone and email; Provide light technical guidance on machine components; Research and identify correct machine components using drawings and BOMs; Prepare and issue accurate quotations in ERP/CRM systems; Enter and manage sales orders; Process credits and returns; Identify opportunities to increase parts sales through upselling; Conduct outreach to existing and inactive accounts; Collaborate with internal departments to resolve technical or logistical issues; Contribute to Lean initiatives by identifying process improvements.
Seniority
Individual Contributor, 2+ years experience