Internal Aftermarket Support
Core
Provide technical support for the aftermarket business (parts, modifications, field service) by investigating legacy parts, resolving obsolescence, and supporting ERP migration.
Role type
Technical Support Engineer (Aftermarket)
Builds
Part identification records, new part numbers, bills of material for rebuild kits, and change masters for obsolete items.
Domain
Industrial machinery (converting and packaging) / ERP Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP system proficiency, part number identification, bill of material creation, supplier engagement, engineering record management, technical problem-solving, Microsoft Office proficiency
Preferred skills
Experience with legacy equipment, knowledge of form/fit/function replacements, ability to travel
Technologies
Smartsheet, ERP systems, Microsoft Office
Responsibilities
Identify and verify part numbers for external customers and internal teams; Create new part numbers and bills of material for rebuild kits; Engage with suppliers to investigate obsolete components and find replacements; Create change masters to record obsolete items and IFU replacements; Assist manufacturing engineering with material substitutions and assembly questions; Utilize Smartsheet as the primary dashboard for technical support requests.
Seniority
Mid-level, hands-on IC