Parts Sales - Customer Service Representative
Core
Primary point of contact for customer inquiries regarding industrial packaging machinery parts, managing orders, quotations, and technical guidance to drive revenue growth.
Role type
Parts Sales Customer Service Representative
Builds
Spare parts and value-added solutions for installed industrial packaging machinery base
Domain
Industrial packaging machinery and spare parts
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
interpreting technical information, managing quotations and orders, identifying upsell opportunities, cross-functional collaboration, process improvement
Preferred skills
reading technical drawings and parts breakdowns, understanding supply chain workflows
Technologies
ERP/CRM systems, Microsoft Office
Responsibilities
Responding to parts inquiries via phone and email, researching correct machine components using drawings and BOMs, preparing and issuing accurate quotations, entering and managing sales orders, processing credits and returns, conducting outreach to existing and inactive accounts, collaborating with internal departments to resolve issues
Seniority
Mid-level, individual contributor