Customer Service/Sales Manager (Aftermarket)
Core
Driving profitable growth and transforming the aftermarket business for industrial precast concrete equipment and accessories.
Role type
Senior leadership, P&L owner for Aftermarket (Americas)
Builds
Spare parts, upgrades, refits, and product lines for transportation, water, and utility infrastructure
Domain
Industrial manufacturing / Precast concrete infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
P&L management, pricing strategy, inventory optimization, team leadership, data-driven decision making, commercial strategy, budgeting/forecasting, cross-functional collaboration
Preferred skills
Ability to translate technical product knowledge into customer solutions, reading manufacturing drawings
Technologies
None explicitly listed
Responsibilities
Drive profitable revenue growth across aftermarket offerings; Lead strategies to unlock installed base value; Build and coach a high-performing team; Own key P&L drivers including pricing and inventory; Establish stocking strategies to balance service levels and working capital; Analyze business performance metrics and implement data-driven actions; Develop commercial strategies to expand market share; Lead monthly forecasting and annual budgeting; Negotiate pricing and close sales opportunities; Coordinate with Sales and Service teams; Partner with Operations, Supply Chain, and Engineering; Monitor competitive activity and market trends; Collaborate with global Aftermarket leaders to standardize processes
Seniority
Senior, hands-on IC with leadership scope