Premium Rental Service Concierge
Core
First point of contact for premium customers at Munich Airport, ensuring a seamless car rental experience from greeting to vehicle handover.
Role type
Premium Rental Service Concierge
Builds
Premium car rental service experience for high-value customers
Domain
Automotive rental / Airport services
Deliverable
product features
Required skills
Valid driver's license, German and English fluency, mobile device proficiency, high service orientation, multitasking, flexibility
Preferred skills
Experience in hospitality, retail, or car rental
Responsibilities
Greeting customers and assisting with luggage, delivering vehicles directly to customers, inspecting vehicles for damage, communicating logistics via phone/SMS/app, advising on upgrades and insurance, collaborating with fleet and operations teams, handling customer inquiries
Seniority
Entry-level to Mid-level, hands-on IC
