Damage & Collections Clerk
Core
Organize vehicle damage files, investigate claims, and maintain accurate records while communicating with customers and insurance companies to resolve damage claims.
Role type
Damage & Collections Clerk
Builds
Damage claim resolutions and payment collections for vehicle rental customers
Domain
Automotive rental / Insurance claims
Deliverable
client delivery
Required skills
Customer communication, conflict de-escalation, invoice generation, payment processing, claims database management, Microsoft Excel, document scanning/filing
Preferred skills
None stated
Responsibilities
Handle customer calls and emails regarding damage claims, generate and send damage invoices, process payments, follow up on claim balances until closure, review incident reports and enter claims into database
Seniority
Entry-level, individual contributor
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