Customer Service Agent - Car Rental Industry
Core
Provide day-to-day customer support for car rentals, handling inquiries, processing rentals/off-hires, and managing vehicle logistics.
Role type
Customer Service Agent (Car Rental)
Builds
Customer rental experiences and fleet operational efficiency
Domain
Automotive / Car Rental
Deliverable
client delivery
Required skills
Customer service, Communication, Computer literacy, Driving license, Problem-solving
Responsibilities
Handle customer calls and emails, Process new rentals and off-hires, Manage vehicle changeovers and rotations, Coordinate vehicle servicing and MOTs, Process hire invoices, Manage vehicle breakdowns and off-road jobs
