Avis First Experience Manager
Core
Design, optimize, and manage the end-to-end digital customer journey for Avis First customers from reservation to vehicle return.
Role type
Senior Product Manager (Customer Experience)
Builds
Digital tools, workflows, and chat experiences for Avis First Concierges and customers
Domain
Mobility / Automotive Rental
Deliverable
product features
Required skills
Customer journey mapping, cross-functional leadership, digital analytics, NPS analysis, biometric process optimization, stakeholder influence
Preferred skills
Mobility, travel, hospitality, airline, or automotive industry experience
Technologies
Web/mobile apps, chat platforms, digital analytics tools
Responsibilities
Own the Avis First customer journey across all digital touchpoints; Identify customer pain points and lead initiatives to reduce friction; Lead the Avis First web/mobile app experience; Optimize the biometric enrollment process; Manage the Avis First chat experience; Develop and manage customer communications throughout the rental lifecycle; Analyze NPS, customer satisfaction, and operational metrics
Seniority
Senior, hands-on IC