Licensee Operations Manager
Core
Manage a portfolio of smaller North American Avis, Budget, and Payless licensees, driving operational excellence, revenue performance, and market expansion.
Role type
Senior IC Licensee Operations Manager
Builds
Operational performance and revenue growth for a portfolio of rental licensees
Domain
Vehicle rental / Mobility services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Wizard and WaND systems proficiency, rate setting and car class availability management, Station Manager Weekly Reports (SMWR) familiarity, Damage Maintenance Portal (DMP) knowledge, Medallia/NPS monitoring, system administration (Wand ID, Wizard RACF ID), internal stakeholder management, data-driven decision-making, problem solving, prioritization
Preferred skills
Tableau, Salesforce, MS Office
Technologies
Wizard, WaND, Medallia, NPS, DMP, Wand ID, Wizard RACF ID, Tableau, Salesforce, Service Now, SMWR
Responsibilities
Manage licensee operational and revenue performance, drive growth and onboarding of new operators, open and close locations, conduct regular calls and on-site visits, communicate performance trends and risks, resolve customer issues with field teams, monitor service quality via Medallia/NPS, support IT projects and system training, manage damage claims and accounting queries, triage shared mailbox, maintain intranet content
Seniority
Mid-level, hands-on IC