Airport Manager
Core
Oversee all activities at an airport location to ensure smooth operations, profitability, and customer/employee satisfaction, specifically managing vehicle rental counter services, vehicle preparation, and customer shuttling.
Role type
Airport Unit Manager
Builds
Vehicle rental operations and customer transport services
Domain
Transportation / Automotive Rental
Deliverable
product features
Required skills
P&L management, staffing schedule planning, customer complaint resolution, statistical reporting, budget preparation, HR policy implementation, operational planning, data analysis, team direction, communication, organization, time management, problem-solving
Preferred skills
Car/truck rental experience, human resources experience, training experience, customer service experience, general operations experience
Technologies
MS Office, BART, O2
Responsibilities
Manage activities related to servicing customers at the rental counter and arranging vehicle rentals; oversee shuttling of customers from rental counters to cars or from cars to airline terminal; handle and resolve customer complaints; provide statistical information relating to transaction and revenue projects; assist in preparation of annual budget; monitor gasoline charges; implement HR policies
Seniority
Manager, operational oversight