Airport Manager
Core
Oversee all activities at an airport location related to vehicle rental operations, including customer service, vehicle preparation, and staff management.
Role type
Airport Manager (Vehicle Rental Operations)
Builds
Vehicle rental services and related customer experiences
Domain
Transportation / Automotive Rental
Deliverable
product features
Required skills
P&L management, staffing scheduling, customer complaint resolution, statistical analysis, budget preparation, HR policy implementation, operational planning, decision making, analytical skills, management, organization, time management, problem solving
Preferred skills
Car/truck rental experience, human resources experience, training experience, customer service experience, general operations experience
Technologies
MS Office, BART, O2
Responsibilities
Manage activities related to servicing customers at the rental counter and arranging vehicle rentals; oversee shuttling of customers from rental counters to cars or from cars to airline terminal; handle and resolve customer complaints; provide statistical information relating to transaction and revenue projects; assist in preparation of annual budget; monitor gasoline charges; implement HR policies; manage and plan staffing schedules based on business demands.
Seniority
Manager, operational oversight