IT Technician 5 - User Services
Core
Support and manage endpoint devices (computers, laptops, printers) across campus and offsite locations, including deployment, configuration, maintenance, troubleshooting, and lifecycle management.
Role type
IT Technician (Endpoint Services)
Builds
OIT-managed computing devices and peripherals
Domain
Higher Education IT / Endpoint Management
Required skills
Hardware installation and repair, Software installation and configuration, Operating system troubleshooting, Peripheral device management, Data transfer and security compliance, Equipment relocation and modification
Preferred skills
Microsoft Intune, Microsoft Endpoint Configuration Manager, JAMF, Active Directory, Group Policy Management, PowerShell scripting, Windows endpoint deployment, Endpoint security practices, Device lifecycle management
Technologies
Microsoft Office, Adobe Creative Cloud, ESRI, Autodesk, Microsoft Intune, Microsoft Endpoint Configuration Manager, JAMF, Active Directory, GPMC, DeepFreeze, LabStats
Responsibilities
Troubleshoot hardware, software, and OS issues; Install and configure software; Manage endpoint connectivity; Transport equipment to physical locations; Perform on-site and bench repairs; Evaluate and recommend replacement parts; Deploy new devices using imaging processes; Coordinate deployments with departments; Perform data transfers per security requirements; Advise on surplus procedures.
Seniority
Mid-level, hands-on IC