Senior Technical Support Engineer - Simulation, EMEA
Core
Senior technical advisor solving complex simulation challenges for process industry customers and delivering training/consulting.
Role type
Senior Technical Support Engineer (Simulation)
Builds
Customer success and adoption of AVEVA Simulation software
Domain
Industrial software / Process Engineering / Chemical Engineering
Deliverable
client delivery
Required skills
Process simulation expertise, root cause analysis, technical training delivery, customer relationship management, technical documentation, team mentoring
Preferred skills
Experience with AVEVA APS, PRO/II, Aspen Plus, Aspen HYSYS, UniSim, gPROMS, industrial sectors (refining, petrochemicals, energy transition)
Technologies
AVEVA Process Simulation, PRO/II, Dynamic Simulation, AVEVA APS, Aspen Plus, Aspen HYSYS, UniSim, gPROMS
Responsibilities
Support customers in day-to-day use of AVEVA Simulation products, lead complex troubleshooting and root cause analysis, deliver customer training courses and workshops, support software evaluations and pre-sales engagements, develop technical knowledge articles and best practice guides, mentor junior engineers, represent AVEVA at industry events
Seniority
Senior, hands-on IC with mentoring responsibilities
