Technical Support Specialist - FlexSIM
Core
Senior Technical Support Specialist for Autodesk FlexSIM, resolving complex simulation modeling issues for customers in manufacturing and logistics.
Role type
Senior Technical Support Specialist (Discrete Event Simulation)
Builds
Production support for FlexSIM and related simulation tools
Domain
Industrial Engineering, Discrete Event Simulation (DES), Manufacturing, Logistics
Deliverable
Client delivery
Required skills
Discrete Event Simulation (DES) modeling, FlexSim, troubleshooting, root cause analysis, SQL, C++ or Python, CAD tools
Preferred skills
Digital twin, Industry 4.0, optimization techniques, 3D modeling, consulting experience
Technologies
FlexSim, AnyLogic, Simio, Arena, Fusion, AutoCAD, SQL, C++, Python
Responsibilities
Resolve customer issues across multiple channels, provide expert guidance on product features, research and document product issues, manage and prioritize support requests, handle escalations, troubleshoot complex technical problems, perform root cause analysis, collaborate across teams, influence product management, mentor team members
Seniority
Senior, hands-on IC