Managed Services Team Lead with German
Hybrid
Core
Leading and managing the Managed Services team to support Mitel and 3rd Party solutions and services.
Role type
Managed Services Team Lead
Builds
Managed Services operations and customer support for Mitel and 3rd Party solutions
Domain
Business Communications / IT Services
Required skills
ITIL practices, Voice/Data/VoIP/Call Center solutions, Customer industry knowledge, Operational process improvement, Team leadership, German language
Preferred skills
Intercultural experiences, Mitel portfolio knowledge
Technologies
Mitel internal processes, VoIP, Call Center solutions
Responsibilities
First escalation line for customers and management, Leads and develops the Managed Services team, Monitors and improves operational processes, Assures agreed services execution, Reviews and assists onboarding projects
Seniority
Senior, hands-on IC