Engineer, Application Services
Core
First line application support for equity and derivative markets in a mission-critical environment.
Role type
Associate application support engineer
Builds
Incident resolutions, workarounds, and support for L2 teams
Domain
Financial markets infrastructure / IT operations
Deliverable
client delivery
Required skills
Incident management, Unix operating systems, enterprise monitoring tools, IT Service Management processes, cloud-based environment familiarity
Preferred skills
AWS cloud environment experience, automation tasks, change management tasks, cloud compliance management
Technologies
AWS, Unix, enterprise monitoring tools
Responsibilities
Responding to incidents and resolving them using known workarounds, escalating issues to DevOps teams, researching incidents and creating resolution articles, providing left shift support for L2 teams, adhering to IT Service Management processes
Seniority
Associate, entry-level