Support Engineer
Core
Provide 24/7 remote monitoring, troubleshooting, and optimization of customer AWS cloud environments and infrastructure.
Role type
Support Engineer (Cloud Infrastructure)
Builds
Customer cloud environments, monitoring solutions, and internal support tools
Domain
Cloud Infrastructure / DevOps
Required skills
AWS cloud services, Linux OS, network troubleshooting, GIT, scripting (Python/Bash), monitoring tools (Prometheus/CloudWatch), web applications architecture
Preferred skills
IaaC (CloudFormation/Terraform), CI/CD (Jenkins/ArgoCD), containers orchestration (Docker/Kubernetes)
Responsibilities
Respond to incidents according to playbooks, monitor and troubleshoot network/infrastructure/application issues, analyze metrics and alerts, maintain monitoring solutions, contribute to infrastructure automation and internal tool development (via careerplan.io/jobs/26-003-BA-45C-support-engineer-at-automat-it)
Seniority
Junior to Mid-level, hands-on IC
