Senior Associate, FIMA Index Client Services (Japanese)
Core
Provide support for institutional clients using FTSE Fixed Income and Multi-Asset Indices, acting as a first point of contact for Japan clients and resolving index queries.
Role type
Senior Associate, Client Services (Fixed Income Indices)
Builds
Client service workflows, index product support, and client training programs
Domain
Fixed Income Markets, Financial Indices, Asset Management
Deliverable
client delivery
Required skills
Fixed income securities expertise, Excel proficiency, data analysis, client onboarding, stakeholder management, training delivery, critical thinking
Preferred skills
Native or advanced Japanese, Economics/Finance/Mathematics background, self-starter mindset
Technologies
Excel, Index calculation tools
Responsibilities
Act as first point of contact for institutional clients, manage client communications regarding products and alerts, lead new client onboarding and training, analyze client queries and extract bespoke data sets, coach team members on training activities, serve as deep-domain expert for specific index offerings
Seniority
Senior, hands-on IC