Infrastructure Support Engineer
Core
Provide Tier 2 technical support, operational engineering, and production support for enterprise infrastructure services, serving as an escalation point for incidents and service requests.
Role type
Senior Infrastructure Support Engineer (Tier 2/Production Support)
Builds
Scalable IT system infrastructure, automated service delivery, monitoring tooling, and software-defined infrastructure in CI/CD pipelines.
Domain
Enterprise IT Infrastructure, Cloud, Financial Services
Required skills
Linux/Windows Server administration, Cloud platform management (Azure/AWS), Containerization (Docker/Kubernetes), Network services (TCP/IP/DNS/DHCP), Monitoring & observability tools, Database support (SQL/Oracle/PostgreSQL), ITSM tools (ServiceNow/Jira), Disaster recovery planning
Preferred skills
Mainframe & z/OS support, SRE expertise, High availability & disaster recovery solutions, Regulated industry experience
Technologies
Azure, AWS, Docker, Kubernetes, Dynatrace, Splunk, Datadog, AWS CloudWatch, ServiceNow, Jira, VMware, Red Hat, Microsoft Windows Server, SQL Server, Oracle, PostgreSQL, MySQL, z/OS
Responsibilities
Troubleshoot complex technology production issues and resolve infrastructure incidents; Design scalable IT system infrastructure and implement system changes autonomously; Build monitoring and tooling for systems; Mentor junior engineers; Analyze complex outages and identify system improvement opportunities; Ensure risks associated with business activities are identified and controlled.
Seniority
Senior, hands-on IC