AVP, Digital Service - Life, Health & Annuities
Core
Define and execute the digital service vision for members, policyholders, advisors, and distribution partners across Life, Health, and Annuity businesses.
Role type
Senior leadership, digital service strategy & operations
Builds
End-to-end digital servicing experiences (web, mobile, IVR, conversational AI, self-service) for direct-to-member and third-party distribution channels
Domain
Insurance (Life, Health, Annuities) + Digital Customer Experience
Deliverable
product features
Required skills
Digital strategy, roadmap planning, cross-functional leadership, stakeholder management, operational efficiency, customer experience design, third-party distribution strategy, emerging technology adoption, KPI definition
Preferred skills
Transformation leadership, AI/automation expertise, agile delivery
Technologies
Conversational AI, digital messaging, authentication solutions, mobile platforms, web platforms
Responsibilities
Define digital service vision; lead strategy and roadmap for digital servicing ecosystem; drive improvements in digital containment and cost-to-serve; reimagine servicing journeys; build capabilities for third-party distribution; partner with Technology, Product, and Operations leaders; establish and manage performance metrics; lead and develop high-performing teams
Seniority
Vice President (AVP), strategic leadership