Trade Support Executive - FXT
Core
Provide technical and functional support for trading applications and infrastructure, resolving client queries and managing system workflows for investment banks.
Role type
Senior Associate Trade Support Executive
Builds
Trading application support and infrastructure stability
Domain
Capital Markets / Forex trading
Deliverable
client delivery
Required skills
problem solving, initiative, product knowledge, customer empathy, attention to detail, telephone proficiency, collaboration, multi-tasking, work ethic
Preferred skills
Active Directory Management, Infrastructure Network Engineering
Responsibilities
investigate and resolve incoming client queries via phone and email, log inquiries and document client contact in Salesforce CRM, provide guidance on system functionality and workflow, identify and communicate urgent issues with P/L and franchise risk, build knowledge of the marketplace and industry trends, contribute to knowledge management efforts, complete required regulatory and other trainings
Seniority
Senior Associate