IT, Director-Availability Command Center
Core
Lead the Global IT Availability Operation ensuring 24/7/365 round-the-clock support, overseeing Major Incident, Problem, and Knowledge management functions to maintain IT service continuity.
Role type
Director of IT Availability Operations
Builds
Enterprise IT operations continuity and availability standards
Domain
IT Service Management (ITSM), Infrastructure, Global Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management (ITSM), Major Incident Management, Problem Management, Knowledge Management, Change Management, Vendor Management, Budgeting and Forecasting, Risk Management, Strategic Planning, Team Leadership, Stakeholder Management
Preferred skills
Disaster Recovery Strategy, Enterprise Transformation Leadership, Observability Platforms (APM, SN), Technology Lifecycle Management, Financial Acumen
Technologies
Main Frame, Network, Distributed Systems, APM, SN
Responsibilities
Direct and organize professional staff for IT services; oversee 24/7/365 availability operations; develop and maintain internal control environments; create multi-year technology support strategies; manage departmental budgets and forecasts; oversee vendor strategies and contracts; ensure adherence to documentation standards and quality assurance methodologies; drive culture of quality and accountability.
Seniority
Director, strategic leadership and team management