Senior Field Auto Appraiser (East Lansing)
Core
Investigate, negotiate, evaluate, and appraise complex vehicle damage claims for repairable and total loss vehicles to ensure estimate accuracy and compliance with state laws.
Role type
Senior field auto appraiser
Builds
Accurate repair estimates and total loss valuations for USAA members
Domain
Property & Casualty insurance / Automotive claims
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Auto appraising, P&C insurance policy contracts, auto parts distribution, claim appraisal procedures, loss estimating platforms (CCC), fraud detection, subrogation analysis, risk identification
Preferred skills
US military experience, I-CAR certification
Technologies
CCC estimating platforms
Responsibilities
Evaluate complex auto physical damage claims using digital tools; Investigate claim damages and communicate with insureds, adjusters, and third parties; Review facts of loss to determine subrogation opportunities; Maintain accurate claim file documentation; Review claims for fraud indicators; Partner with vendors to resolve highest complexity claims; Provide policyholders with coverage and valuation information; Support catastrophe (CAT) response operations including travel and on-call work.
Seniority
Senior, hands-on IC
