Manager - Oracle Fusion SRE
Core
Manage service management and application support engineering for the Oracle Fusion Cloud ERP platform and technology processes for the Finance business.
Role type
Manager - Oracle Fusion SRE
Builds
Service management processes, incident/problem/change management workflows, and data reporting applications for Finance partners.
Domain
Financial Services / Enterprise Resource Planning (ERP)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Oracle Fusion implementation, ITIL framework, E2E application lifecycle management, incident management, problem management, change management, SLA/OLA monitoring, stakeholder management, data collation and reporting, system integration, team leadership
Preferred skills
Banking or financial services experience, global team collaboration, ITIL Foundation certification
Technologies
Oracle Fusion Cloud, Oracle Integration Cloud, Service Now, Oracle Cloud General Ledger, Accounts Payable, Procurement, Tax Engine, Financial accounting Hub
Responsibilities
Provide incident management services to Finance business users via Service Now; ensure change and problem management processes are followed; develop relationships with key partners to meet business needs; monitor and analyze technical process performance; train and support end-users on support model processes; collaborate with IT teams and vendors on system integrations; contribute to Continual Service Improvement.
Seniority
Manager, hands-on IC with team leadership
