Customer Care Representative - Warehousing & Logistics
Core
Critical link between customers and warehouse operations, managing inventory, inbound receipts, outbound orders, and customer requests in a cold chain logistics environment.
Role type
Customer Service Representative (Warehousing & Logistics)
Builds
Accurate inventory management, order fulfillment, and customer service for food supply chain clients.
Domain
Cold chain logistics / Food supply chain
Required skills
Customer order management, inventory enquiry handling, stock discrepancy resolution, WMS data entry, KPI reporting, billing verification, stakeholder coordination
Preferred skills
WMS experience, TMS exposure, inventory control, major retail/FMCG customer support
Technologies
Warehouse Management Systems (WMS), Microsoft Office (Excel, Outlook)
Responsibilities
Manage customer orders, bookings and inventory enquiries; Coordinate daily activities with warehouse operations and transport teams; Investigate and resolve stock discrepancies, delivery issues and customer queries; Process customer transactions accurately within the WMS; Monitor service levels and ensure customer requirements are met; Prepare customer reports, inventory reports, KPI reporting and account information; Support invoicing, billing verification and administrative processes
Seniority
Experienced, individual contributor