Senior Salesforce Support Engineer
Core
Senior Salesforce Support Engineer ensuring stability and performance of CPQ and Sales Cloud applications through production support, issue resolution, and system maintenance.
Role type
Senior IC Salesforce Support Engineer (CPQ focus)
Builds
Salesforce CPQ and Sales Cloud environments for global financial markets infrastructure customers
Domain
Financial Services / Salesforce Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce CPQ, Salesforce Sales Cloud, ServiceNow, Salesforce Classic, Lightning UI, Visualforce, JavaScript, jQuery, Apex, REST API, Web Services, Process Builder, Flows, data migration, QA testing, SDLC, agile methodology
Preferred skills
Salesforce CPQ certification, Salesforce Administrator/Advanced Administrator/Community certification, experience integrating Salesforce with third-party systems, knowledge of Salesforce automation capabilities
Technologies
Salesforce CPQ, Salesforce Sales Cloud, ServiceNow, Visualforce, Apex, REST API, jQuery
Responsibilities
Take end-to-end ownership of application support for production issue resolution; Design, develop, test, deploy, and maintain complex Salesforce workflows, rules, formulas, and customizations; Resolve customer service issues and handle complex technical problems; Provide periodical and emergency on-call support; Create and maintain knowledge base materials; Lead customers to ensure high satisfaction; Assist with design and delivery of technical training.
Seniority
Senior, hands-on IC
