Customer Service Representative
Core
Interacts with customers to answer product/service questions, process orders, and fulfill needs to ensure satisfaction.
Role type
Customer Service Representative
Builds
Customer satisfaction and order fulfillment
Domain
Retail / Customer Support
Deliverable
product features
Required skills
Order processing, Technical support, Inventory management, Sales support, Communication, Standard operating procedures
Responsibilities
Process and expedite customer orders and quotes via phone, fax, or email; Provide assistance with technical support; Support Quality Control with customer returns and complaints; Scan customer orders and ship prints; Inform customers of unit prices, shipping dates, and delays; Check inventory control files for stock availability; Solicit sales of new or additional merchandise; Compute price, discount, and delivery date; Record special shipping, packing, or labeling requirements.