Product Support Specialist - LOHA
Core
Ensure efficient maintenance of client equipment at an underground mine site, manage service support teams, and provide technical fault-finding and solutions.
Role type
Senior IC product support specialist (mining equipment)
Builds
Maintenance of client equipment fleet at Oyu Tolgoi LLC Underground Mine site
Domain
Mining / Industrial Equipment
Required skills
fleet maintenance management, service support management, customer service, systematic fault finding, team supervision, technical problem resolution, commissioning, root cause analysis, helpdesk support, parts planning, safety compliance
Preferred skills
technical training, risk assessment procedures, maintenance strategy optimization
Technologies
none stated
Responsibilities
Manage service support to accomplish business goals, engage relevant departments for customer service satisfaction, perform systematic fault finding and provide safe solutions, oversee employees to ensure productivity and quality, identify and resolve day-to-day technical and operational problems, act as a trusted advisor to determine appropriate solutions, collect and provide technical feedback to Product Masters and Technical Manager, commission new products, conduct root cause analysis and trouble shooting, function as first line support for helpdesk issues, administer bulletins, assist Planning department in maintenance strategy and parts planning, report daily work status, source and join technical training courses, adhere to safety and environmental policies
Seniority
Senior, hands-on IC