Area Service Manager- US Region
Core
Oversee performance, reliability, and commissioning of OHV drive systems in mining environments; serve as primary technical interface for troubleshooting and operational support.
Role type
Senior IC field service manager (OHV mining systems)
Builds
OHV drive system fleet reliability and customer satisfaction
Domain
Mining equipment / Heavy machinery / Mechanical & Electrical systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
OHV mining equipment design and field support, root cause analysis, commissioning of new installations, warranty investigation, cross-functional project management, diagnostic systems proficiency, safety compliance in high-altitude environments
Preferred skills
Experience with geographically dispersed teams, new product introduction (NPI) programs, aftermarket service contract execution
Technologies
Diagnostic systems, standard computer hardware and business systems
Responsibilities
Provide on-site and remote troubleshooting and commissioning support for OHV Drive Systems; Analyze equipment performance data and collaborate on corrective actions; Lead commissioning activities for new installations; Support warranty investigations and failure analysis; Coordinate field reporting and RMA processes; Monitor market and industry developments
Seniority
Senior, hands-on IC with travel