Product Support Engineer
Core
Configure, test, and provide technical support for advanced mining software and analytics systems (Collision Avoidance, MWD, comms) to ensure customer safety and productivity.
Role type
Product Support Engineer (Mining Technology)
Builds
Advanced software, models, and analytics solutions for the mining industry
Domain
Mining Technology / Industrial IoT
Deliverable
production ML models | product features | client delivery
Required skills
Linux administration, SQL Server, network and communications technology, electrical wiring diagram interpretation, system troubleshooting, project management, ticketing applications
Preferred skills
C/C++/Python/Java coding, mobile fleet equipment experience, tertiary degree in Engineering (Control Systems/Electronic/Mechatronic/Computer)
Responsibilities
Configure systems per customer requirements, perform testing and verification of system operation, support firmware and software updates, deliver ongoing configuration changes, provide technical support to customers and partners, advocate for customers in prioritization discussions with Product Management
Seniority
Mid-level, hands-on IC
