Technical Services and Support Manager
Core
Lead the Technical Services team to drive technology implementation, provide complex equipment support, and ensure operational excellence for mining customers.
Role type
Senior management IC (Technical Services Manager)
Builds
Technical service capabilities, team competence, and customer support solutions for mining equipment
Domain
Mining / Heavy Equipment / Mechanical Engineering
Required skills
Mechanical engineering leadership, complex equipment troubleshooting, team development, safety culture leadership, process improvement, stakeholder management
Preferred skills
Automation and digitalization expertise, new product introduction experience, global standards alignment
Technologies
MECU, Automation, Digitalization
Responsibilities
Lead and develop the technical service function, provide technical guidance for complex equipment issues, manage team development and certification, drive product reliability and customer satisfaction, provide technical training on operation and maintenance
Seniority
Senior, hands-on IC with management responsibilities