Technical Support Manager
Core
Lead a team of Technical Support Specialists to resolve complex technical issues for global Rotary Blasthole Drills and drive continuous product improvement.
Role type
Senior IC Technical Support Manager (Mining Equipment)
Builds
Surface mining drill rigs and related technologies
Domain
Mining equipment / Heavy mobile machinery
Required skills
Team leadership, electrical troubleshooting, hydraulic troubleshooting, mechanical troubleshooting, root cause analysis, project management, technical document review, incident investigation, ISO compliance management
Preferred skills
Rotary drilling equipment experience, surface mining operations experience, equipment assembly/repair/maintenance, new product development support, MSHA Surface Mining Certification
Technologies
Microsoft Office, technical data analysis tools
Responsibilities
Lead and mentor Technical Support Specialists, resolve complex technical issues for customers, gather and analyze field feedback, drive corrective actions via CPI process, partner with Product Development and Supply Chain, support new product commissioning and testing (SAT/FAT), review technical bulletins, conduct root cause investigations, promote safety and compliance standards
Seniority
Senior, hands-on IC with team leadership