Salesforce Administrator I
Core
Tier one support and system administration for the Digital Enablement team, focusing on case resolution, user access management, and troubleshooting within Salesforce.
Role type
Salesforce System Administrator
Builds
Support cases and user access configurations for the Digital Enablement team
Domain
Manufacturing / Digital Enablement
Deliverable
client delivery
Required skills
Salesforce case management, user access management (roles, profiles, permission sets), Salesforce reporting and dashboards, Service Cloud, troubleshooting, documentation
Preferred skills
Salesforce Advanced Administrator certification, AI-enabled tools or automation experience
Technologies
Salesforce, Service Cloud
Responsibilities
Resolve and escalate support cases within Salesforce, manage user access and security settings, troubleshoot system issues, document configurations and processes, recommend enhancements based on Salesforce releases
Seniority
Junior to Mid-level, hands-on IC