IT Specialist
Core
Provide advanced IT support for desktops, laptops, servers, and industrial hardware in warehouse and manufacturing environments.
Role type
IT Service Technician (Infrastructure & End-User Support)
Builds
IT infrastructure stability, device functionality, and operational continuity for warehouse/logistics teams
Domain
Manufacturing, Mining, Intelligent Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Active Directory management, LAN/WAN/Wi-Fi troubleshooting, TCP/IP/DNS/DHCP fundamentals, industrial printer management, RF handheld scanner support, ITIL process adherence, asset lifecycle management
Preferred skills
Experience with Zebra/Lexmark printers, Cisco managed switches, enterprise WiFi solutions, warehouse/logistics environment experience
Technologies
Windows Server, Active Directory, ServiceNow, Cisco, Zebra, Lexmark, TCP/IP, DNS, DHCP, WiFi
Responsibilities
Provide advanced support for desktops, laptops, and peripherals; Support LAN/WAN/Wi-Fi infrastructure and troubleshoot connectivity issues; Administer Active Directory users, groups, computers, and Group Policies; Support Windows Server environments, including monitoring and patching; Manage and troubleshoot industrial printer fleet and RF handheld scanners; Maintain documentation, procedures, and asset information; Coordinate with vendors and escalate infrastructure issues
Seniority
Mid-level, hands-on IC