Sr. Sales Support Specialist
Core
Ensure accurate and timely order entry by processing customer orders via email and portals into the ERP system, while handling inquiries and complaints.
Role type
Sales Support Specialist (Order Entry & Customer Service)
Builds
Order processing workflows and customer support responses for robotic accessories and tooling
Domain
Advanced manufacturing / Robotics / Industrial Automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Order entry and processing, SAP (R/3, S/4HANA), B2B customer support, Credit memo/invoice creation, Shipping terminology, SOX compliance
Preferred skills
SAP S/4HANA expertise, Multitasking, Detail-oriented, Cross-functional collaboration
Technologies
SAP R/3, SAP S/4HANA
Responsibilities
Accessing and keying customer orders into ERP systems, Handling customer inquiries via multiple channels, Resolving customer complaints and issues, Providing product, pricing, and service information, Updating supervisors and internal parties on task status, Creating credit memos and miscellaneous invoices
Seniority
Individual Contributor, Entry to Mid-level