Customer Services Agent
Core
Process and administer high-volume B2B customer orders within SAP and Salesforce systems, ensuring data accuracy and meeting service level targets.
Role type
Customer Services Agent (Order Processing)
Builds
Customer order transactions and data entries for B2B clients
Domain
Manufacturing / B2B Customer Service
Required skills
Data entry, Order processing, CRM systems, SAP, Communication, Time management
Preferred skills
B2B Customer Service experience, Salesforce, Ms Office
Responsibilities
Process and manage high volume of customer orders including FOC and single-line orders, Monitor order queues and prioritise workload, Deal directly with customers via telephone or electronically, Handle general and order specific customer enquiries, Provide pricing and delivery information, Log details of enquiries and complaints, Coordinate with internal stakeholders including Sales and Logistics
